How the process works

Many demat issues remain unresolved because the investor is unsure whether the issue is valid, who is responsible, or what the next correct step should be. Demat Shield focuses on clarity before action.

Step 1 – Share issue details

You provide details of the demat account issue along with any relevant documents or communication already received.

Step 2 – Process review

The issue is reviewed against standard Depository Participant processes to understand whether it falls under demat operations.

Step 3 – Guidance

You receive guidance on the correct next step, including expected timelines and documentation, if applicable.

Demat Shield does not escalate complaints or act on behalf of investors. Our role is limited to guidance and process understanding.